Privacy Policy

Home Wellness Organisers — Privacy Policy

Last updated: 12 October 2026

Home Wellness Organisers ("HWO", "we", "us") is a home organisation and wellness business operated by MARISOL ESPINOSA BELTRAN as a sole trader (ABN 93 788 135 233 ), based in Brisbane, Queensland. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We work inside people's homes and talk about how their space affects their wellbeing. We know that is personal. This policy explains what we collect, why, and how we look after it.

What we collect

Contact details — your name, email, phone number and home address.
Booking and payment details — the services you book, invoices and payment records. We do not store your full card details; payments are processed by Wix Payments, Stripe and/or bank transfer.
Information about your home — descriptions of your spaces, notes from your assessment, and photos we take during sessions.
Wellbeing information — answers you give in our Home Diagnosis, Home Mirror questionnaire or assessment about how you feel in your home, your habits, routines and goals. Some of this may be sensitive or health information. We only collect it with your consent and only because it helps us tailor your service.
Feedback and testimonials — survey answers and reviews you choose to share.
Website and marketing data — newsletter sign-ups, and technical data such as pages visited, device and browser type, collected through cookies and similar tools (see "Cookies and advertising").

You can contact us without giving your name, but we will need your details to book or deliver a service.

How we collect it

Directly from you: through our website forms, booking system, Home Diagnosis app, questionnaires (including Google Forms), email, phone, messages, events and in-person sessions. Sometimes a family member, retirement village or community organisation refers you to us; in that case we will only use your details to contact you about our services.

Why we use it

To respond to enquiries, book and deliver your services, and send invoices.
To prepare your Home Diagnosis report, assessment and personalised plan.
To follow up, check in after your project and ask for feedback.
To send newsletters and offers, if you have opted in. You can unsubscribe at any time using the link in each email.
To run and improve our website, app and advertising.
To meet our legal, tax and insurance obligations.

We do not sell your personal information. We will not use your wellbeing information for advertising.

Photos of your home

We may take photos of your spaces to plan and track your project. These stay private by default. We will only publish photos, before-and-afters or your testimonial (on our website, social media or marketing) with your separate written consent. You can withdraw that consent at any time.

Use of artificial intelligence

Our Home Diagnosis app uses an artificial intelligence service (Anthropic's Claude API) to help generate your personalised report from the answers you provide. The report is educational and is built on our Wellness Integration Method™. AI is not used to make any decision that affects your legal rights, your eligibility for a service, or the price you pay.

Whom we share it with

We share personal information only with service providers who help us run our business, including our website and booking platform, email and document storage, the hosting and email services behind our Home Diagnosis app, our AI provider (Anthropic), payment processors, advertising platforms (such as Meta and Google), our accountant, insurer and subcontracted organisers. Our subcontractors only receive the details they need for your session and must keep them confidential.

We may also disclose information if required by law, or to prevent a serious threat to someone's life, health or safety.

Overseas disclosure

Some of the providers above store or process information outside Australia, mainly in the United States. We choose reputable providers with strong security practices and take reasonable steps to ensure they handle your information consistently with the APPs.

Cookies and advertising

Our website uses cookies to make it work, understand how visitors use it and, where used, measure our advertising (for example the Meta Pixel and Google tags). These may show you our ads on other platforms. You can manage cookies through the banner on our website or your browser settings, and adjust ad preferences in your Meta and Google accounts.

How we keep it safe

We use password-protected accounts with two-factor authentication where available, limit access to people who need it, and use reputable cloud providers. Client files are kept for 7 years for tax and insurance purposes, then deleted or de-identified. Home Diagnosis responses are kept for 24 months unless you become a client or ask us to delete them sooner.

If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required.

Children

Our services and app are designed for adults. We do not knowingly collect information from anyone under 18 without a parent or guardian's involvement.

Access, correction and deletion

You can ask to see, correct or delete the personal information we hold about you. We will respond within 30 days. We may need to keep some records where the law requires it (for example, invoices).

Questions or complaints

Contact us at info@homewellnessorganisers.com.au or +61 411215171. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you are not satisfied, you can contact the OAIC at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.